The captain of the restaraunt Bogavante ( Darwin) is a very nice person!. The breakfast served at Cafe Caribe is fantastic!!. The hotel is really very artsy and clean, with the room service being at top class. The front desk staff used to be excited to see us, this time I felt like most were overworked and just going through the motions. We used to be greeted with cocktails upon checking in. I just missed the hospitality overall that we usually get here. Kudos to those in charge of making that happen. Staff always tried to accommodate us and we were appreciative of that but overall this experience made the trip stressful. We had a group of 9 and the online system only accommodates for 4. Many people I was traveling with had rooms with broken faucets, no hot water for a few days and just a general sense of disrepair around the facilities. Victoria and Teresa were awesome and we would definitely go back. Our housekeeper,Antonio, was so kind everyday when we passed him in the hall and some mornings when he knocked on our door and we were still recovering from the night before. Alberto, Limberth, and Jeyson in the lobby bar remembered us from past trips and they were quick to continue to provide us with an excellent and fun time. Her colleague Omar at the pool was also welcoming and helpful. She made us feel welcome and always made sure we were having a good time. Having stayed here 6 times, it’s the one thing that brings us back every time. What makes this place so great is the staff.
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